FAQ
Frequently asked questions about LayerLoop products, ordering, shipping, returns, and customer support. Find answers to common inquiries and get the help you need.
Q: Do you accept returns or exchanges?
A: Please see our Return Policy page for full details on returns and exchanges.
Q: Can I cancel my order?
A: If you purchased a digital product, you cannot cancel your order because fulfillment is instant.
If you purchased a physical product, you may only cancel your order before it enters the fulfillment process. Once production or packing begins, cancellations are no longer possible, as all products are made to order. If you wish to cancel, please reach out to us as soon as possible after placing your order. We’ll do our best to assist if the order has not yet moved into processing.
Q: What if I receive a damaged product?
A:
We carefully package each order by hand to make sure everything arrives safely and just as you expected. But if your order arrives damaged, please reach out to us within 48 hours of the package being marked as delivered so we can make it right.
When you email us, please include photos of:
The outer packaging (shipping box)
The inner packaging (how it was packed)
The damaged item itself
Any visible dents, bends, or tears on the packaging
Please note: even if your purchase is intended as a gift, the recipient or buyer is still responsible for checking the package within this 48-hour window. We’re unable to accept damage claims reported after that timeframe.
Depending on availability, a replacement or refund may be issued. You can find all the details about returns and exchanges on our Return Policy page.
Q: Do you offer gift cards?
A: Yes! You can purchase LayerLoop Gift Cards here.
Q: When is my order arriving?
A: For each of our products, we include an estimated production and shipping timeframe right on the product listing. These estimates give you an idea of when your order is likely to ship, but please note that they are projections, not guarantees. Occasionally, things in the studio can shift our schedule, so actual shipping may vary slightly.